Someone Vomited on My Newspaper

Fresh on the heels of this blog post on the newspaper industry from last month, the Chicago Tribune introduced its newly redesigned paper today.  The paper has asked for feedback on the “New Chicago Tribune” and here is what I’ve sent to the editor:

Let me preface this by saying that I’m a 30-year old affluent professional that writes a regular blog, uses the Internet heavily on a daily basis, and subscribes to the Chicago Tribune and Wall Street Journal. That is, I’m part of the demographic group that this Tribune redesign is supposedly geared toward.

When I first read about the Tribune Company’s initiative to redesign all of its papers, I wrote the following blog post that addressed my concerns:

How To Kill a Newspaper

Essentially, I feared that the Tribune was advocating “form over substance”, meaning that it would switch around portions of the paper and make heavier use of graphics without making real substantive changes. I also questioned the paper going the route of USA Today as opposed to the New York Times or Wall Street Journal not just from a journalistic perspective but from a pure business standpoint. It’s incredulous that a local newspaper that depends on hometown subscribers would follow the model of USA Today, whose circulation is primarily based upon giving papers away for free to out-of-town travelers in hotels and has virtually no subscribers. At the same time, even if we grant that the web is eventually going to replace physical newspapers altogether, the websites that have the highest journalistic standards – the New York Times, Washington Post, and BBC – are the ones in the top 100 most-visited websites as opposed to USA Today (while the Wall Street Journal has arguably the most successful online paid subscription operation of any website).

After looking at the new Tribune today, all of my fears have come to fruition and then some. The fact that the business section was eliminated and what little business news is left is of the “consumer” variety that can be found in hundreds of other sources on newsstands and the web is a complete abomination for a metropolitan area that is the most important financial center in the world after New York and London. Chicago is the home of the world’s largest financial exchange and a leading center for banking and corporate law, yet the Tribune has neglected an opportunity to fill an important (and from a newspaper business standpoint, lucrative) area of covering the commodities, futures, options, and legal news stories coming out of this city that aren’t being addressed by the New York Times and Wall Street Journal. At the same time, it seems as though the Tribune wants to be a broadsheet version of the Sun-Times, even though that competitor is the one that’s on the ropes financially and in terms of circulation.

Frankly, it’s insulting that the leaders of “old media” seem to believe that members of Generation Y just want flashy graphics and junk food news about celebrities and crime. While those of us 30-and-under certainly enjoy snarky blogs about Hollywood, we are also the most media-savvy generation anywhere and crave great substantive reporting as well (hence, that’s why you see the New York Times and Washington Post websites high on the list of most-visited sites on the Internet but USA Today is nowhere to be found). The Tribune has made a huge substantive error with its redesign. At the end of the day, it will not attract any more of the younger set of potential readers while also alienating its long-time subscribers like myself.

(Image from Chicago Tribune)

How to Kill a Newspaper

Even though I’ve only just hit 30 years old, in the media world I’m considered to be a dinosaur. You see, I’m part of the increasingly rare tribe that actually reads newspapers – and I don’t mean just online (although I have the New York Times and Washington Post websites open pretty much all day), but physical newspapers that come to my doorstep every morning. Part of this is a function of riding the train into work, so I have time to pore through the Wall Street Journal and the Chicago Tribune on a daily basis. However, there are also benefits that you get with a physical newspaper in contrast to browsing online – you’re more likely to encounter stories that are outside of your normal reading agenda and I’m perfectly content spending an entire Sunday with the fat weekend edition of the paper.

That being said, while most of the world has been focused on Sam Zell’s quest to sell the Chicago Cubs at the maximum price (and nearly tax-free, no less) with Mark Cuban in the mix, his new plan for changing the newspapers at Tribune Company is particularly disconcerting and may have a more lasting impact on life in Chicago. (The Cubs have long been a marquee baseball franchise with deep pockets and a high payroll, which will continue no matter who the next owner might be.) The plan is reduce staff and close bureaus to slash costs and redesign the Chicago Tribune, Los Angeles Times, and other Tribune Company newspapers to make them more in tune with what focus groups supposedly say they want, which are more charts, colorful graphics, and shorter stories. This essentially means that Zell is looking to make the Tribune and its sister papers look like USA Today.

The problem, though, is that he is advocating what we call in the legal world “form over substance” – that is, switching things around on a page but not really changing anything meaningful. There are really only three newspapers in the United States that have been able to weather the erosion of paper circulation in this country over the past three decades: the Wall Street Journal, New York Times, and USA Today. The Journal and Times have made their mark by taking the high road of in-depth investigative reporting and a commitment to resources both here and abroad. On the other hand, USA Today has famously gone after the lowest common denominator as the “McPaper” with lots of charts and graphics. One would think that more newspapers that try to make turnarounds would try to emulate the Journal and the Times, not just because of some amorphous ideal of high journalistic standards, but rather that they are able to charge a premium to advertisers because they draw readers with exceptionally high levels of income and education. This means longer-term revenue streams that are less susceptible to economic downturns.

Certainly, the Tribune has long positioned itself as one of the elite metropolitan papers in the country. (Let’s contrast this with the Chicago Sun-Times, which has lately been putting out lots of hard-hitting stories, including this one referenced on the front page a couple of weeks ago. On a related note, I think all red-blooded American males can agree with this viewpoint.) Yet, every single story that I have ever seen about newspapers getting overhauled show owners going the USA Today route of slimming the paper down for the supposed masses. This occurs even though I have never met anyone that actually has a subscription to USA Today – it’s a paper that’s largely provided for free to travelers staying in hotels. So, Sam Zell and a whole lot of other newspaper owners appear to believe that the path to success for local papers that depend on hometown buyers and subscribers is to emulate a model that has proven profitable for a publication that is passed out free to people while they are away from their home markets. I have worked with Zell’s old REITs before and believe that he is as shrewd of a businessman as anyone, but his approach to the Tribune Company is showing that real estate investment skills aren’t necessarily transferable to the media world.

Here’s the mistake that nearly every newspaper owner in the country is making when they are trying to attract the elusive Generations Y and Z: they equate short attention spans with smaller papers containing fewer stories about substantive national and international issues and more blurbs about Hollywood. This is a ridiculous notion since when you take a look at the top 100 websites in the United States by numbers of visitors, you won’t see USA Today, Entertainment Weekly, TMZ.com, People, or any site focused on celebrity news on the list. However, the New York Times, BBC, and Washington Post websites are all on there. People over 30 fail to understand that people under 30 are the most media-savvy consumers anywhere and can instantly identify fluff versus well-written stories. While young people certainly like their junk food stories about the latest travails of Brittany Spears and Lindsay Lohan along with snarky commentary from a slew of blogs and other media sources, they also crave substance and they will turn to media sources that provide them with that. Even if you grant that physical newspapers are eventually going to go extinct and media companies should focus on the web, the success of the Times and the Post websites ought to be an indicator that going for the high-end of journalistic scale is a lot more successful in drawing readers (and the advertisers that pay for such readers) either online or offline than a bunch of cost-cutting measures and flashy graphics.

So, as a Generation Y guy whose main complaint about today’s Tribune is that it has introduced too many empty journalistic calories (the What’s Your Problem? feature is more suited to a community flyer as opposed to the top paper in the nation’s third-largest media market that features multiple Pulitzer Prize winners, while the Trib’s Starbucks fetish has been well-documented), the path to long-term survival in the newspaper industry, whether it’s with ink and paper or on the web, is all about substance over form as opposed to the other way around.

(Note: The Online NewsHour has some excellent analysis of the Tribune Company’s proposed moves that largely reiterates what I have stated above. For an alternate viewpoint, the Recovering Journalist takes the Tribune Company employees that are protesting Sam Zell’s moves to task in this post. This is an interesting take, particularly for a former journalist. I agree with the notion that the newspaper industry needs to undergo drastic changes, but Zell’s proposed moves aren’t necessarily the right moves to make.)

(Image from the Kellogg School of Management at Northwestern University)